Return Policy
Last Updated: July 18, 2026
Thank you for choosing Eighluane.
We want every customer to have a positive shopping experience. If there is a problem with your order, please contact our customer support team at support@eighluane.com before taking any other action.
To help us review your request efficiently, include:
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Your order number, for example: 015SHOP-1218
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The email address used when placing the order
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A clear explanation of the issue
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Any supporting photographs or video evidence
Please read the following policy carefully before submitting a claim.
1. Final-Sale Policy
Unless otherwise required by applicable law, all purchases made through Eighluane are considered final.
We do not accept general returns or exchanges for reasons such as:
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A change of mind
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Ordering the wrong size, color, style, or quantity
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Personal preference
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No longer needing or wanting the item
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Failure to review the product description before purchasing
An exception may be considered only when:
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The item arrives with a confirmed defect or quality problem.
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The item is damaged when delivered.
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The product received is different from the product ordered.
All requests are subject to review and approval by our customer support team.
2. Damaged, Defective, or Incorrect Products
We take product quality and order accuracy seriously.
Please inspect your package and its contents as soon as they are delivered. If the product is damaged, defective, or incorrect, you must contact us within 7 days of the recorded delivery date.
Claims submitted after this period may not qualify for assistance, except where applicable law provides otherwise.
Do not return the product before contacting us. Your first step must be to open a claim by emailing:
Your message must include:
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Your order number, for example: 015SHOP-1218
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The email address associated with the purchase
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A detailed description of what is wrong
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Clear photographs or a short video showing the defect, damage, or incorrect item
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A photograph of the parcel and shipping label, if requested
The evidence provided should clearly show the reported issue. Incomplete, unclear, edited, or unrelated evidence may delay the review process.
3. Review of Claims
After receiving the required information, our team will evaluate the request and determine whether the claim meets the conditions of this policy.
Each case is reviewed individually. Approval is not automatic merely because a request has been submitted.
Depending on the circumstances and the evidence available, an approved resolution may include:
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A replacement product
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A partial refund
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A full refund
The appropriate solution will be determined by Eighluane based on the nature and extent of the issue.
We may request additional information, photographs, video evidence, packaging details, or confirmation before making a final decision.
4. Refund Processing
When a full or partial refund has been approved, the refund will be issued to the original payment method used for the order.
Approved refunds are generally submitted for processing promptly. After the refund is issued, it may take approximately 7–12 business days to appear in your account.
The exact posting time depends on your:
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Bank
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Card issuer
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Payment provider
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Financial institution
Eighluane does not control the time required by a bank or payment provider to post the refunded funds after they have been released by us.
Shipping fees, customs duties, taxes, payment-processing charges, and other costs may be non-refundable unless otherwise required by applicable law or expressly approved as part of the claim.
5. Replacement Policy
We do not provide standard product exchanges.
A replacement may be offered only when:
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The item was damaged upon arrival
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The item has an approved manufacturing or quality defect
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The wrong product was delivered
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The claim has been reviewed and accepted by our support team
Replacement requests remain subject to product availability.
If an identical replacement is unavailable, we may provide another approved resolution, such as a partial or full refund, depending on the circumstances.
6. Returns Without Authorization
Do not mail, ship, or send any product back unless our customer support team has provided written return instructions.
A customer must contact us and receive claim approval before returning any item.
Products sent back without prior authorization may:
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Be refused
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Not be processed
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Not qualify for a refund
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Not qualify for a replacement
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Be unavailable for return to the sender
Eighluane is not responsible for unauthorized returns, including packages sent to an incorrect, outdated, or unapproved address.
Submitting a return shipment without written instructions does not create an obligation for us to issue a refund, replacement, credit, or other compensation.
7. Evidence and Customer Cooperation
To review a claim fairly, you agree to provide accurate information and reasonable supporting evidence.
You should keep:
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The original product
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The original packaging
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The shipping parcel
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The shipping label
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Any included accessories or components
Do not discard, alter, repair, wash, use extensively, or destroy the item before your claim has been reviewed, as doing so may prevent us from verifying the issue.
Claims involving false information, altered evidence, misuse, accidental customer damage, ordinary wear, or damage occurring after delivery may be denied.
8. Contacting Customer Support
For the quickest review, contact us directly at:
Email: support@eighluane.com
Phone: +1 (814) 888-4702
When contacting us, include:
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Your order number
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Your order email
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A description of the issue
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Clear supporting photographs or video
Providing complete information in your first message will help reduce unnecessary delays.
9. Business Information
Eighluane
Operated by HONGKONG JOBEGIN LIMITED
Business Address:
FLAT 08A, 19/F, CHINA SHIPBUILDING TOWER
650 CHEUNG SHA WAN ROAD
KOWLOON, HONG KONG
Customer Support Email: support@eighluane.com
Telephone: +1 (814) 888-4702