Shipping Policy

Last Updated: July 18, 2026

Thank you for shopping with Eighluane. This Shipping Policy explains how orders are prepared, dispatched, tracked, and delivered, as well as the steps to follow if a shipment is delayed, divided into multiple parcels, or appears to be missing.

By placing an order through Eighluane, you acknowledge and agree to the terms outlined below.

1. Order Processing

After your payment has been successfully confirmed, our fulfillment team begins preparing your purchase for shipment.

Most orders require approximately 3 business days for:

  • Payment and order verification

  • Product inspection

  • Packing and labeling

  • Transfer to the applicable shipping carrier

Business days do not generally include weekends or public holidays.

Orders submitted during a weekend will normally begin processing on the following Monday or the next available business day.

Processing time is separate from the estimated shipping period.

2. Shipping Time and Delivery Fee

After an order has been processed and dispatched, delivery generally takes approximately 10–20 business days.

Eighluane offers a standard flat-rate shipping fee of USD $5.99 for worldwide delivery.

The exact shipping charge applicable to your order will be displayed at checkout before payment is completed.

Delivery periods are estimates only and may vary depending on:

  • The destination country or region

  • Customs inspection and clearance

  • Local postal operations

  • Carrier transit schedules

  • Public holidays

  • Severe weather

  • Product availability

  • Remote delivery locations

  • Other circumstances beyond our reasonable control

3. Possible Shipping Delays

Although we work with our logistics partners to deliver orders as efficiently as possible, delays may occasionally occur after a parcel has left our fulfillment facility.

Possible causes include:

  • Customs processing

  • Carrier congestion

  • Transportation disruptions

  • Weather conditions

  • Local delivery restrictions

  • Incorrect or incomplete shipping details

  • Government inspections

  • Events outside the control of Eighluane

We appreciate your patience when a shipment is delayed by circumstances that we cannot reasonably prevent.

4. Tracking an Order

Once your parcel has been handed to the shipping carrier, a shipping-confirmation email will be sent to the email address entered during checkout.

This email will normally contain:

  • Your tracking number

  • Available carrier information

  • A link or instructions for checking the shipment status

You may track an international parcel through 17TRACK or through the relevant carrier’s official tracking service.

Please note that tracking information may not become active immediately. It can take several days for the carrier to scan the parcel and display the first movement update.

A delay in the first tracking update does not necessarily mean that the package has not been shipped.

5. Orders Sent in Separate Packages

An order containing multiple products may arrive in more than one shipment.

Items may be dispatched separately when:

  • They are stored in different warehouses

  • Different fulfillment partners are handling the products

  • An item is available sooner from another facility

  • Separate shipment may reduce unnecessary delivery delays

Each parcel will normally be assigned its own tracking number.

Where an order is divided into multiple shipments, you may receive a separate shipping-confirmation email for each package.

Receiving only one portion of an order does not necessarily mean that the remaining products are missing. Please review all tracking numbers associated with your purchase.

6. Correcting or Changing an Order

Requests to change an order are highly time-sensitive.

If you need to correct your shipping address, recipient name, telephone number, product size, color, quantity, or another order detail, contact us as soon as possible—preferably within 12 hours after placing the order.

Email support@eighluane.com and include:

  • Your order number, for example: 071SHOP-123331

  • The email address used during checkout

  • A detailed description of the requested correction

  • The complete replacement address or contact information, where applicable

  • The new product variation, size, color, or quantity, where applicable

Our fulfillment process may begin shortly after an order is received. For this reason, we cannot guarantee that a requested change can be completed.

Once an order has entered processing, packing, or shipment preparation, modifications may no longer be possible.

After a package has been dispatched, Eighluane cannot normally change its delivery address or contents. You may need to contact the carrier directly to determine whether any delivery adjustment is available.

7. Missed Delivery Attempts

When a delivery attempt is unsuccessful, the local carrier may:

  • Leave a delivery notice

  • Schedule another attempt

  • Hold the parcel at a local post office or collection point

  • Request that the recipient contact the carrier

Use your tracking number to contact the local delivery provider and ask about available redelivery or collection options.

Please collect a held parcel within the carrier’s required time period.

Eighluane is not responsible for packages that are returned, delayed, abandoned, or otherwise undeliverable because:

  • The shipping address supplied by the customer was incorrect or incomplete

  • The recipient was unavailable

  • The customer did not collect the parcel

  • The recipient refused delivery

  • The carrier could not contact the recipient

If you are unable to resolve a missed-delivery issue with the carrier, contact our support team and provide your order and tracking details.

8. Delayed Tracking or Extended Transit

If your shipment appears to be taking longer than expected, first review its latest tracking event.

Tracking updated within the last 7 days

When the most recent carrier update occurred within the previous 7 days, the parcel is generally still moving normally through the delivery network.

It is common for a package to remain without a new scan while traveling between warehouses, customs facilities, airports, or regional sorting centers.

No update for more than 7 days

Contact our customer support team when the tracking record has shown no new movement for more than 7 consecutive days.

Email support@eighluane.com and include:

  • Your order number, for example: 071SHOP-1128

  • Your order email address

  • The tracking number

  • A brief explanation of the issue

We will review the available information and, where appropriate, contact the logistics provider for further investigation.

9. Packages Lost During Transit

If you believe that your shipment may have been lost, contact us with your order number, order email, and tracking information.

We will work with the relevant shipping provider to review the parcel’s delivery history and current status.

When the carrier investigation officially confirms that a package was lost while in transit, Eighluane will arrange a replacement order without charging you an additional product or shipping fee.

A package is not considered officially lost solely because:

  • Tracking has paused temporarily

  • Delivery is taking longer than estimated

  • The parcel is undergoing customs clearance

  • The carrier has not recently uploaded a new scan

A replacement will be arranged only after the shipment has been confirmed lost through the applicable investigation process.

10. Packages Marked as Delivered

When carrier tracking shows that a parcel was successfully delivered to the shipping address provided with the order, responsibility for the shipment is considered fulfilled.

If the tracking status says Delivered but you cannot locate the package, please first:

  • Check around the delivery location

  • Ask household members

  • Contact neighbors

  • Speak with building reception or management

  • Review any available delivery photograph

  • Contact the local carrier

Eighluane does not cover packages that are lost, removed, misplaced, or stolen after the carrier has confirmed successful delivery to the address supplied by the customer.

11. Shipping Destinations and Fulfillment Locations

Eighluane provides international shipping to many countries and regions.

In the uncommon event that we cannot fulfill or deliver an order to your destination, we will contact you using the information provided at checkout.

We work with fulfillment facilities and logistics partners in regions that may include:

  • The United States

  • Canada

  • Australia

  • The European Union

  • Other international locations

To offer a broader product selection and competitive pricing, certain orders may also be dispatched directly from an authorized manufacturing or fulfillment partner.

The shipment origin may therefore differ depending on product availability, destination, inventory location, and operational requirements.

12. Customs, Duties, and Taxes

The customer is responsible for determining and paying any customs fees, import duties, taxes, brokerage charges, handling fees, or other government-imposed amounts associated with an international shipment.

These fees are not included in the product price or standard shipping charge unless they are specifically displayed and collected during checkout.

Customs authorities and local governments determine whether additional charges apply. Eighluane does not control these assessments and cannot predict their amount.

Failure to pay applicable import charges may cause a parcel to be delayed, held, returned, abandoned, or destroyed. Any resulting cost may remain the customer’s responsibility to the extent permitted by law.

13. Shipping Address Responsibility

Customers are responsible for entering a complete and accurate delivery address when placing an order.

Before submitting payment, please verify:

  • Recipient name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State, province, or region

  • Postal or ZIP code

  • Country

  • Telephone number

Eighluane is not liable for loss, delay, failed delivery, or return-to-sender charges caused by inaccurate, incomplete, outdated, or incorrectly formatted shipping information provided by the customer.

14. Shipping Disclaimer

All order-processing and delivery periods stated in this policy are reasonable estimates and are not guaranteed arrival dates.

Eighluane is not responsible for delays arising from events beyond its reasonable control, including customs activity, carrier interruptions, severe weather, transportation failures, labor disputes, government actions, natural disasters, or local delivery conditions.

Our responsibility for a shipment ends when carrier tracking confirms successful delivery to the shipping address entered at checkout, except where applicable law requires otherwise.